Handling complaints and disputes fairly is vital to inspiring confidence.

All RICS-regulated firms must have adequate and appropriate professional indemnity arrangements under the requirements of our Rules of Conduct for Firms: find out more, including about PII and valuation guidance, assigned risk pools, and our member Support Service.

In 2008 regulations changed the traditional relationship between agents and their seller client. Find out how to comply.

We are committed to communicating effectively with our global profession in delivering regulation. We have a standard approach to the use of different languages. This approach takes into account the need for consistency while also facilitating local language needs where possible. We take the following language approach to communicating with regulated professionals and firms.

The RICS Designated Professional Body Scheme for General Insurance Distribution (UK) was approved by HM Treasury and enables us to regulate our members for general insurance mediation activities, on behalf of the UK Financial Conduct Authority.

Fraud, both internal and external, is a real risk to business. Planning how to prevent and recover from fraud should form part of your overall business risk-assessment.

When a regulated firm closes there is a requirement on the principals of the firm to inform RICS of the closure and provide information to demonstrate that the firm has closed in an orderly way.

Research by the International Monetary Fund (IMF) estimated that the amount of money laundered, globally, in one year could be between 2 to 5% of global Gross Domestic Product (GDP), equivalent to $800 billion to $2 trillion US dollars.

It can sometimes be very difficult to judge what the right thing to do is and how best to raise concerns appropriately about problematic behaviour or practices. To help, this guidance provides basic advice and information about your obligations. However, remember that the decision on reporting concerns and the best stage to report them is an informed decision for you to make as a professional.