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Unhappy with our service?

Unhappy with our service?

Find out how to make a complaint/raise your concerns about the service you have received, or an RICS product.

Sometimes things go wrong, but it's important to us that we remedy problems quickly and efficiently.

If something has gone wrong, or we have not met our service standards, you can find out how to raise your concerns below.

Complain about our products or service

For complaints about our products, or the service you have received from us.

Please complete our complaints form

Download: RICS Global Complaints procedure document

If you want to raise concerns about a Regulated Member, find out more here

What happens next?

  • Our service improvement team will acknowledge your complaint within five working days, and you can expect a full response within 15 working days.

  • If you feel we have not resolved your complaint satisfactorily, you can ask for it to be referred to our Regional Managing Director who will investigate and respond within seven working days.

Unhappy with our investigation?

You can view our policies which set out how we will respond to your service complaint:

Complaints about RICS service

Independent service complaint reviewer

Acceptable behaviour policy

Under stage one your complaint will be considered by a manager. If you are not satisfied with the manager's response, you can refer your complaint to the Independent Service Complaint Reviewer.

There is no right to appeal the outcome of a decision. Only Regulated Members have a right to appeal if a disciplinary outcome is made against them.

Find out more about regulation