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Coronavirus - FAQs

Coronavirus - FAQs

We've answered a number of questions you may have surrounding the impact of COVID-19 on the profession.

Use the 'skip to' links to explore specific FAQs about our CPD and isurv offers, training and events, and membership.

If you have a query or concern not addressed in our FAQs, you can email us at covid19@rics.org.

 

 

Property and valuations - FAQs

  • We should all expect that normal activity will be disrupted during this period as people work to adhere to official guidance and restrictions in place locally. Many agents and legal advisers are working to find new digital solutions to deliver services, but as the situation and the local official guidance develops fast in many locations, it is important that home buyers and renters remain in contact with agents to understand what is possible.

  • You can expect that valuers will be adhering to official local advice and guidance, including any restrictions in place. This is likely to disrupt what is usually possible and mortgage lenders will have their own approach to managing this for the transactions they are financing. All RICS registered valuers are expected to practice in accordance with RICS requirements – this does not change. However, we are proving guidance to valuers on an ongoing basis to support them through the challenges of current uncertainty.

Safeguarding our organisation

  • We published an update on the future of RICS and its support for the profession on 22 September, 2020 which you can read here.

CPD

CPD - FAQs

  • We do not plan to reduce the CPD requirement as a result of COVID-19, but we will continue to review RICS Professionals’ ability to complete their CPD as events unfold. At present, the requirement to complete ten hours of formal and ten hours of informal CPD is unchanged and we have ensured that resources are easily accessible online during this period.

  • If you are given an unemployed/non-practising concession, we will automatically exempt you from your CPD requirement.

  • Given the actions taken by some governments, we are not currently holding any face to face events in most markets.

    Delegates registered on existing CPD days will be contacted to join an online event or receive a refund.

  • There are lots of ways to fulfil your CPD requirement even if you are working remotely.

    Building on the popularity of our temporary free CPD support offer for RICS professionals and candidates (which ended on 31 July) we have introduced a new online CPD Support Package. Available until 31 December 2020, for a low fixed-term cost, it provides access to wide range of popular RICS digital conferences, webinars and training in both live and on-demand formats. 

    There are a number of ways to gain informal CPD too.

    Access cutting-edge insight from around the world. As we embrace a digital-first approach, our publications, Modus and the four Journals, are now available via a new dedicated platform. Along with new content, you can now easily access over 300 searchable articles, to support your professionalism and development. Read more here.

    Hear from thought leaders across our industry by registering for free to watch our World Built Environment Forum global webinars. Full details can be found here.

    Also, if you haven’t yet tried isurv, you can sign up for a free 7-day trial or you can view our standard subscription plans for members and non-members here.

 

ISURV

Isurv - FAQs

  • isurv is an online knowledge hub containing expertise and guidance on the built and natural environments. It provides full access to all the RICS standards, templates and resources that RICS professionals and candidates need. isurv is an RICS resource hub produced and maintained in the UK. We estimate approximately 25% of the content is relevant to a global audience.

  • The offer of free access to isurv was available for a limited time as part of our package of support for RICS professionals and candidates during the initial stages of the COVID-19 pandemic. The free access to isurv expired on 30 June 2020.

  • If you haven’t yet tried isurv, you can still sign up for a free 7-day trial or you can view our standard subscription plans for members and non-members here. If you would like to discuss your existing subscription requirements, please email commercialsupport@rics.org

  • Yes, you may qualify for a free 7-day trial or you can view our standard subscription plans here.

     

 

SUBSCRIPTIONS, QUALIFICATIONS AND ASSESSMENTS

Subscriptions - FAQs

  • If you have paid your 2020 professional subscription and have not yet received your RICS membership card and receipt, please be patient, as we are working with our supplier to get these to you as quickly as possible. Due to the current social distancing restrictions in the UK our supplier is working with a depleted workforce, so this is taking a little longer than usual. In the meantime, you can download a copy of your receipt here.

UPDATED - Qualifications and assessments – FAQs

  • Yes, all assessment interviews will continue to go ahead online as video interviews in all our markets.

    Support and guidance on preparing for video interviews is available here .

  • To support you as you prepare for your online assessment interview, we have developed resources and guidance, available here.

  • We have developed assessor guidance for online assessment interviews, available here

  • Yes, if you meet the requirements for final assessment you can still make your submission regardless of your employment status.

  • Yes, if you meet the requirements for final assessment you can still make your submission regardless of your employment status.

    Concessionary fees area available if you are unemployed/seeking paid employment.

  • If you are concerned about gaining the required experience in time for the assessment sessions, please contact your local assessment team who can advise you on any alternative options that may be available.

  • Yes, potentially, it is the work and tasks undertaken that is key.

    There will be activities and learning that can be done from home that will be relevant to your submission. For some candidates on some pathways there may be competencies that can’t be completed while working at home.

    Remember, regular contact with your counsellor during your structured training is crucial.

  • We appreciate that universities have begun to enact contingency plans that will impact the normal delivery of programmes.

    We understand some elements of teaching and learning on degree programmes, including assessments have changed. We are supporting our university partners with these changes, including ‘no-detriment’ policies.

    Any current students, who graduate with a degree from an accredited university partner will have their accredited degree status honoured.

 

REGULATION

Annual returns and regulatory fees - FAQs

  • We appreciate that some firms may not be able to submit annual returns as normal.

    If you cannot submit by the deadline, please email regulation@rics.org and we will be able to give you tailored guidance and support.

  • If you are concerned about being able to afford your fees, please email regulation@rics.org.

    If we have already invoiced you and you cannot afford to pay, please email creditcontrol@rics.org.

  • All deadline extension requests should be sent to regulation@rics.org.

    A member of the team will review your request and will apply an extension where appropriate.

  • If you are not working at present, you can de-register from the Valuer Registration Scheme.

    You will need to register on the scheme again before you can start conducting valuations.

    The requirements of the scheme are outlined in the Rules for the Registration of Schemes, which you can find here.

Regulatory compliance and ongoing investigation - FAQs

  • If you are concerned that you are unable to comply with an order, please email regulation@rics.org and we will review this with you.

  • We remain fully operational and will continue to deliver our regulatory services using our remote working technology capabilities. We will therefore continue with our investigation activity.

  • Please inform the investigating caseworker of any difficulties and they will be able to agree the best course of action with you.

  • Yes. Our regulatory activities play a key role in delivering confidence to the public and providing assurance around our standards. We will continue to accept reported concerns from members of the public and other parties as usual.

  • We are confident that we can continue to provide assurance that RICS professional standards are being upheld.

    We appreciate that RICS regulated firms and professionals are experiencing significant business and operational challenges at present and we are committed to maintaining a flexible, supportive and proportionate risk-based approach to our activities.

Audit - FAQs

  • Having carefully considered the range of risks, we have taken the decision to pause new, routine, Valuer Registration audits at this time, both on-site and remote. This is in recognition of the fact that many firms may not currently be able to comply with the practical requirements of the audit, including access to files and availability to conduct a review.

    Audit activities are just one part of RICS’ overall assurance framework. We will continue to undertake assurance activities in relation to client money and designated professional body (DPB) services. We have taken the decision to pause onsite visits, and any reviews that do go ahead will happen remotely. We will contact you if an audit that has already been arranged will not be going ahead.

 

TRAINING, EVENTS AND MEETINGS

Training - FAQs

  • Our temporary free CPD offer to support RICS professionals and candidates through the initial stages of the pandemic ended on 31 July.

  • Please email onlineacademy@rics.org for assistance.

  • You will need a PC or tablet with speakers or headphones.

  • If you are unable to access your certificate or if there is an error with your certificate, please contact trainingcpd@rics.org for assistance.

  • Yes, you receive formal CPD for completing RICS training courses.

  • Courses can still be cancelled if the minimum quorum is not reached. If a course is cancelled, you will be contacted through the email address you provided during registration.

  • If you are an RICS member and you have purchased a face to face training event you can email commercialsupport@rics.org to request a refund. 

    If you have paid for online training that is now showing as free (Web Class or E-Learning) you will need to email trainingoperations@rics.org to request your refund.

     

  • Many of the digital training events and webinars are proving very popular among our professionals and candidates, and some are running at capacity.

    But we certainly don’t want you to miss out.

    We are seeking to increase capacity for the most popular events. For those that have sold out, you now also have the opportunity to register your interest and receive a notification either when additional places have become available, a new instance of the event has been scheduled or when the recording of the event is available for you to watch on demand. 

Events and meetings -FAQs

  • Given the actions taken by governments, we have decided not to hold any face to face events, conferences, meetings and other gatherings in most markets.

  • Where events are cancelled by RICS a member of the events team will be in touch with you directly to give you the opportunity to transfer to a future event or alternatively receive a full refund.

  • The email you will receive informing you of the event postponement will also include information about your options with regards to transferring to a future event or receiving a full refund.

  • Prior to the event, all attendees will receive instructions via email on how to join online platforms.

  • Absolutely, you can book your place here.

  • Many of the digital training events and webinars are proving very popular among our professionals and candidates, and some are running at capacity. But we certainly don’t want you to miss out.

    We are seeking to increase capacity for the most popular events.

    For those that have sold out, you now also have the opportunity to register your interest and receive a notification either when additional places have become available, a new instance of the event has been scheduled or when the recording of the event is available for you to watch on demand. 

Offices

  • As many of you will be experiencing, the situation is fluid and ever changing and countries are at different stages.

    Taking into account compliance with local government guidelines around COVID-19, our own corporate guidance and feedback from RICS colleagues, we continue our period of remote working for most people globally.

    Following the outcome of the recent consultation with our colleagues on reshaping our organisation for the new normal, we will also undertake a review of our global office footprint to make sure we have the most appropriate strategy to support our new needs and new ways of working. As part of this, we are proposing to close a number of offices outside the UK. We have also previously announced that with the exception of London, Birmingham and Edinburgh, we will be closing all our other, smaller UK offices permanently. The future use of offices is likely to be different from the past and while many of our offices have served us well, they will no longer provide the type of space we will need for the new future of work. Like other organisations, we are undertaking a strategic review, working with advisors, on our future of work and space strategy.

    As we have continued to demonstrate through the pandemic, we remain committed to supporting, championing and enhancing the impact of RICS professionals in all markets with a digital-first, but not digital only new model of delivery. In our latest business plan, we will continue to invest in enhancing our digital experience for the profession and creating a more personal and engaging offering.