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Raising Concerns about Regulated Members
Raising concerns about a Regulated Member

Raising concerns about a Regulated Member

You can report any concerns you have about Regulated Members by completing the form below.

Regulated Members are RICS professionals and regulated firms.

If you are unhappy with the service you have received from RICS, you can find out what to do next here

Your details

First name

Last name

Email address

RICS membership number (if you are a current or former member)

Address

Telephone

Details of the Regulated Member

Name of Regulated Member

Postcode of Regulated Member

Your concerns

Which service are you complaining about?

If other, please state

Please provide a brief description of your concerns

What is your relationship to the Regulated Member (E.g. are you their client?)

When did the Regulated Member provide the service you are concerned about?

Has the Regulated Member’s fees been paid? Yes No Partially I don't know

Have you complained to the Regulated Member? Yes No

If yes, what was the Regulated Member’s response?

Have you requested the Regulated Member’s complaints handling procedure? Yes No

If yes, what stage are you at?

If no, why not?

If the complaint has been considered by an alternative dispute resolution provider (e.g. an ombudsman) under the Regulated Member’s complaint handling procedure, what was the result?

Have you approached anyone else about your concerns: eg. a solicitor, the courts? Yes No

If yes, who and what was the result?

Please attach details of your complaint, the circumstances that led to it and what you hope to achieve (one side of A4 maximum)

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