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Online Training

Client Care

Designed to enhance the skills of any professional in direct contact with clients and customers

Course Duration:
Enrolment Duration: 90 days access from purchase
Venue:
Online
CPD:
3.5 hours formal CPD
From
£175 + VAT

Overview

This e-learning course has been designed to enhance the skills of any professional in direct contact with clients and customers. It focuses on the relationship with the customer from building trust to reaching an agreement. It challenges learners to address issues in a practical way that clarifies the relationship between customer care and overall business strategy.

Course Content

In the course, you will be learning:

  • The challenges of customer relations
  • Customer relationship: building trust
  • Customer relationship: practicing active listening
  • Customer relationship: creating commitment
  • Developing loyalty through customer relationships
  • Handling angry customers
  • Managing customer incivility

This resource is included when you have an active subscription to either of our packages

 ✔  Professional Qualification Support Package
 ✔  Professional Development Package

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Learning objectives

  • Build a trusting relationship with customers
  • Fulfil customer needs to be listened to
  • Reach an agreement with customers
  • Turn each contact into a loyal relationship

Price

  • RICS professionals £175 + VAT
  • Non-RICS professionals £210 + VAT
  • RICS Professional Development Package subscribers Free
  • RICS Professional Qualification Support Package subscribers Free
  • Visa

  • Mastercard

From
£175 + VAT