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Inside RICS

Inside RICS

Supporting our people through extraordinary change 

Our people are behind everything we do, and we can only ever achieve great things with them. This year, their health, wellbeing and personal growth has been more important than ever. 


Recognising achievement in a high performance culture

Creating an environment where all our people can realise their potential and contribute to our success has been a key focus. We began the financial year by refreshing our workplace culture to one of ‘high support, high challenge’, where employees have clear and stretching objectives and receive regular coaching and feedback to ensure they can achieve their best work. 

When our people have done well, we have noticed and celebrated. This year saw us launch a digital platform for employees to thank and recognise each other for their contributions around our six high performing behaviours. Within the first six months of the platform launching, our people sent over 1,300 thank you messages and words of appreciation to colleagues globally.   


Digital transformation

Our substantial investment in technology over the past few years helped us transition successfully to home working when the COVID-19 pandemic broke out, and our people embraced collaboration and innovation as they adapted to new ways of working and supporting the profession digitally. 


Our COVID-19 response

At this time and always, the physical and mental wellbeing of our people has been a key priority. We provided wellbeing toolkits, offered 24/7 global support through our Employee Assistance Programme, and our regular online townhall meetings have ensured we have stayed connected. 

There have been difficult times for our people. Regrettably, we made the tough decision to ask around 30% of our UK employees to go on furlough in order to protect the organisation’s financial viability. We recognise the anxiety and uncertainty this brought to those colleagues and have remained committed to ensuring their wellness. We created a social platform for furloughed colleagues to stay in contact and ran weekly ‘keeping in touch’ calls to address any concerns or worries. 

Our people are what sets us apart and I am immensely proud of the agility, resilience and dedication they have shown during an extraordinary year of change.

Marina Kilcline, RICS Chief People Officer

Our commitment to ESG

As everything we do at RICS is designed to effect positive change in the public interest we are committed to a transparent Environmental, Social & Governance (ESG) programme. We have a clear direction of travel while still responding to the need to remodel our organisation for the future in light of COVID-19.

We have clear goals and are committed to: 

  • reducing our carbon footprint and minimising our environmental impact through digital transformation, waste reduction and responsible procurement. We will establish a carbon footprint baseline with a target to become net zero and report on a global action plan. 
  • aligning our organisational approach with the profession to apply best practice on diversity, inclusion and equality having actively engaged our stakeholders to assess, review and improve our policies for professionals. 
  • Developing an action plan to integrate ESG across the organisation and report transparently on progress while increasing awareness of our ESG actions to the profession. We will lead on SDGs for the natural and built environment by aligning our existing reporting to the UN. 

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