This comprehensive guide is written for surveyors who provide expert evidence to be relied upon in civil proceedings before a wide range of tribunals.
Assists those appointed to act as arbitrator or as independent expert, and the parties themselves, by making them aware of the procedures likely to be followed.
Effective complaint handling is a critical element in the risk management toolkit of all professional firms, both as part of good customer service and also to protect the firm in the event of an unsubstantiated or inflated claim.
This guidance note is designed primarily to assist those who are appointed to act as arbitrator, either by the Chairman of RICS Scotland, or directly by the parties to a dispute.
This guidance note is also intended to assist the parties themselves, and those acting for them, by making them aware of the procedures likely to be followed and issues involved:
Designed primarily to assist those appointed either by the president of RICS, or directly by the parties to a dispute, to act as an independent expert to determine their dispute.