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Conflict Avoidance Process (CAP)

Conflict Avoidance Process (CAP)

Deliver construction and infrastructure projects on time and in budget. A fresh new approach to the better management and avoidance of disputes, CAP encourages parties to act collaboratively and resolve disagreements before they escalate.

What is CAP?

CAP is a government-endorsed procedure that can be written into contracts to help parties involved in construction or engineering projects to resolve disagreements out of court. It encourages parties to resolve problems at the time of the event, to nip them in the bud before they escalate to drawn-out, damaging disputes. CAP can be written into contracts, or it can be utilised on an ad hoc basis by agreement between the parties.

How CAP works

  1. A CAP Panel of 1 or 3 professionals will be appointed by RICS to help parties resolve the issue/disagreement they are facing.
  2. The CAP Panel are experts in the subject at the heart of the dispute so will quickly get to the crux of the matter.
  3. The CAP Panel will work alongside the parties to understand the issue(s) they are grappling with.
  4. Using their experience and technical expertise, the CAP Panel will then provide a fully reasoned CAP Report setting out a practical means to resolve the issue(s).

For a detailed explanation and a step-by-step walk-through of the process, see the CAP Webinar and CAP User Guide below.

Key benefits of CAP

  • Quicker and cheaper than litigation and adversarial dispute resolution procedures.
  • It helps to “nip issues in the bud” before they escalate.
  • Helps maintain good working relations between the parties.
  • The CAP Panel’s recommendations are not imposed on the parties.
  • Parties retain control over the outcome of their disagreement/dispute.
  • It gives parties an impartial risk analysis of how the dispute may be decided if the matter were referred to formal procedures such as adjudication, arbitration, or litigation.

CAP endorsed by Government

The UK Government’s Construction Playbook is compulsory guidance for contracting authorities involved in public construction projects. It mandates the inclusion of a Model Clause for Conflict Avoidance for all public works projects and programmes on a ‘comply-or-explain’ basis.

Related Links

Conflict Avoidance Directory - See who has signed the Pledge. 

Conflict Avoidance Pledge

Contact the DRS team

  • Australia: Call 1300 953 459
  • New Zealand: Call 0800 651 562
  • Email us